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We upgraded our deals to try to recuperate expert services and was quoted a rate that we agreed to and afterwards the technician still left a box out, which his supervisor said he might have referred to as an individual to fulfill him to receive the extra box. Nicely, that didn't transpire so we didn’t acquire it. Moreover, it took over per month to get the extra box but it surely elevated our charge a further $30.00. Which was One more slip-up on Timewarner. We probably have check with about 7-8 diverse people who explained they'd enable us and correct the error on the customer care rep along with the technician.

Allow me to let you know about my assistance with your organization. It's possible as soon as you hear my story you'll Feel long and difficult about training your associates on figuring out the information about the company they work for And exactly how to provide excellent customer service.

Oct 7, 2015 at 12:fifteen pm After looking through several of the other responses . . . Very little Will probably transform . . . I don't know why I proceed to handle Time Warner Cable (TWC). I go on to test to deal with TWC in lieu of the satellite organizations and newer organizations because of your longevity in my area and I like basic things (with engineering) ~ great matters but standard. I are with TWC for some time when I have had for getting cable television in my identify, moved, etc. I'm now ready to move ahead to another organization. Your customer care STINKS! When I put in place assistance or adjust support, I get a different story, amount of money and what solutions I asked for.

The final time a provider technician came to my household to modify out my tools, I advised the provider agent over the telephone the day right before, never to deliver him if he couldn’t convey me The brand new, in no way Beforehand utilised devices I used to be promised through the former consultant the day ahead of After i went for the Workplace to trade in my present-day gear. The technician did without a doubt bring me new things.

November 12, 2016 at 6:forty three am Hey I’ve been looking to contact another person at corporate Office environment the customer care at Time Warner is de facto negative I happen to be wanting to Learn how to Speak to an individual in company Business for the last three days and all I’ve gotten was supervisors and guidance team telling me that we can not Get hold of any person at corporate I believe is unfair that we simply cannot speak with the supervisors bosses we must discuss with someone that is definitely about them when they're not performing a terrific job and supporting get our problem resolved Therefore if an individual can remember to leave me a range to a company Place of work had been a person about the supervisors of your time warner Or an a single in there Office environment I might really value it this has become actually stress filled for the last few days

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If the tech was at my property installing the Television set provider yesterday, he had problems: our mobile phone provider stopped Operating. Following talking along with his property base it took a while Nevertheless they managed to reset almost everything. The set up tech explained to me that his Office environment rep stated that the get rep “must have pulled some shenanigans” though putting the order. So I’m guessing that somebody at the home Business pushed a button that deleted what ever offer had been arrange for me just to get the phone to operate yet again, plus they remaining the account with none reductions and negated all the things that i were promised/quoted (?) I’m really disappointed at this time… the First chat rep explained to me to “be confident, every little thing will probably be preset and I'll obtain the solutions promised at the worth quoted.

I am crafting to voice my dismay and disgust relating to your att uverse movie coupon code for existing customers cure of yankee flag, citizens and many Particularly personnel/contractor and Maritime Allen Thornwell. Of course, a flag at 50 %-employees on Memorial Working day is suitable.

July 27, 2016 at eleven:39 am Time Warner Cable continues to be my cable provider for the final 10 years. The final two decades I seasoned a lot of troubles. I've contacted Time Warner telling them my provider link was weak the sign wasn't strong ample to load cable. I named and named until eventually I demanded a technician to come back out to my residence. The technician observed that my neighbor was stealing cable this was the first time. The technician Minimize the wires down months afterwards I had been having precisely the same problem so I called back all over again One more provider technician came out to let me know exactly the same matter my neighbor was thieving cable This can be the second time.I noticed my signal was seriously weak and the Television set claimed it was not related I identified as into Time Warner asking to have anyone Test why I had been receiving weak company again. I spelled out to purchaser care consultant that my neighbor was the perpetrator the final two occasions. The shopper treatment agent certain me that by introducing large velocity internet my Monthly bill would be $110 per month.My Monthly bill states different $122.02. The technician comes out Friday July 22,2016. When the Technician comes he checks the pole to view if my neighbor was the reason my signal was so weak creating it to go in and out. To my shock it wasn't my neighbor although the company technician in advance of him remaining unfastened cable on pole that alarmed the technician to simply call a supervisor to own an individual come out immediately.

You'll want to have a person telephone range during the up-grade box to get in touch with in an effort to have a professional tech in the region during which customers life, an American not the Philippino or Indian.

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All-around four:30pm I last but not least drove about to the corporate Workplace of Verizon and spoke to the supervisor. He did some examining and located that even assumed Time Warner held telling us the strains experienced not been port over from Verizon, that in fact they had been.